myz@poultryequipment.net
搜索历史清除全部记录
- All
- Product Management
- News & Information
- Introduction Content
- Corporate Outlets
- FAQ
- Corporate Video
- Company Portfolio
One-Stop Intelligent Solutions
The technical team provides end-to-end support: from site selection and construction to installation guidance, from technical consultation to after-sales maintenance.
Service Assurance
During the operation and use of farm equipment, timely and efficient after-sales service is a crucial component in ensuring proper equipment performance and customer satisfaction. This solution is designed to provide a comprehensive and detailed after-sales service plan for farm equipment, guaranteeing that customers receive all‑round technical support and professional maintenance services throughout the equipment’s lifecycle.
Service Team Building
After-sales service personnel
The farm equipment after-sales service team is composed of technical engineers, maintenance workers, and customer service representatives.
Technical engineers are responsible for troubleshooting equipment malfunctions, developing repair plans, and providing technical support.
Maintenance workers are responsible for specific tasks such as equipment maintenance, troubleshooting and repair, and on-site installation.
Customer service representatives are responsible for answering customer inquiries, handling hotline consultations, and resolving complaints.
After-Sales Service Training
Conduct regular training sessions for after-sales team members to enhance their technical skills and service awareness.
The training content covers equipment operation and maintenance, troubleshooting and repair, as well as customer communication skills.
After-Sales Service Process
Customers submit after-sales issue complaints via telephone, email, online customer service, and other channels. The after-sales service department receives these complaints and records relevant information, including the customer’s name, contact details, device model, and fault description.
Based on the fault description, the technical engineer performs remote diagnostics on the customer’s equipment and develops a detailed repair plan, including the required spare parts and estimated repair time. The repair plan must be confirmed with the customer, and repair work will be scheduled only after obtaining the customer’s approval.
The maintenance workers carry out equipment repairs according to the maintenance plan, ensuring that the repair process is standardized and efficient.
After-sales service guarantee
After-sales service warranty period
The after-sales service warranty period for farm equipment is one year, calculated from the date when equipment installation and commissioning are completed.
Warranty Coverage
The warranty covers natural failures of the equipment and manufacturing quality issues, among other things.
Human-induced damage, improper use, and force majeure events are not covered under the free warranty.
The after-sales service plan for farm equipment, through measures such as building a dedicated service team, optimizing service processes, and providing comprehensive after-sales support, can deliver all‑round post‑purchase assistance, ensuring the smooth operation of equipment and customer satisfaction. We will continuously improve and refine our after-sales services, consistently enhancing service quality and efficiency to provide customers with an even better after-sales experience.
GET A FREE QUOTE
We have a team of experts with profound knowledge and refined skills, ensuring that every product meets the industry’s stringent standards and requirements—earning the trust of our customers and their continued, reliable support.
Get in Touch Today !
WhatsApp: +86-18695887177
Email:myz@poultryequipment.net
Address: 500 meters west of the Xiping Toll Station on the eastern section of Baiguo Avenue, Xiping County, Zhumadian City, Henan Province, north of the road.
